• Please click on the SMS Link sent to you on your registered Mobile No.
  • Verify your Mobile Number by OTP
  • Scratch the hidden portion completely by finger on touch screen mobile phone.
  • Gift will be displayed on your mobile.
  • Redeem Your Gift as per the terms on or before 15th February’2024.


  • Please visit at on or before 15th February’2024 to upload the required document/s for Gift Redemption, as mentioned in the terms & conditions.
  • Kindly register yourself with the same mobile no. and complete contact details.
  • Please enter the Installation Case Id received after booking the installation at your place.
  • Please click on “Redeem Your Gift” and upload a scanned Image/Photo of Product Invoice.
  • After uploading the required document/s, you will get an acknowledgment number. Please note down that acknowledgment number or take a screenshot for future reference/correspondence with us.
  • Activation of the offer may take up to 24 hours, thereafter you can redeem the gift.
  • Please read all the terms & conditions mentioned herein.

TERMS & CONDITIONS – e-Scratch Card

  1. A.O. Smith India Water Products Pvt. Ltd. (“Company”) offers Scratch & Win An Assured Gift (“Gift”) to its end-Customers after buying of AO Smith Water Purifier from AO Smith Stores during offer period from 14th October'2023 to 19th November'2023 anywhere in India (except Tamil Nadu & Puducherry). Under this Offer the eligible customer (“end-customer”) shall be entitled to avail the winning “Gift” upon fulfillment of the terms and conditions contained herein. This offer is not valid for channel partners (Stores, Store Managers, Outlet, Sales Manager and employees of the Company).
  2. This Offer is valid for residents of India aged 18 & above.
  3. Company has the sole right to withdraw or extend the Offer period at any time, without prior notice.
  4. Customers will be eligible to redeem the Gift only after uploading all the required documents and receiving of the same by Countrywide Network Pvt. Ltd.
  5. Proof of uploading the required documents is not a proof of receipt. Customer will get the sms within three working days for the confirmation of receipt of documents, otherwise call at our Helpline No. 80100-99999 from 10:30 am to 05:30 pm during working days (Monday to Friday except National/Bank Holidays) to check the Gift status.
  6. In order to redeem the Gift, eligible customer has to upload the following documents at
    • Scanned Image/Photo of Product Invoice, against which you got this offer.
      Note: Please make sure all content should be clearly visible in the scanned image/ photo.
  7. All gifts will be subject to Indian laws, including tax regulation as and when applicable. TDS, if applicable on any gift item, will have to be borne by the winners and payable on request before dispatching the gift.
  8. Last date to submit your request to redeem the Gift is 15th February’2024.
  9. The Assured Gift cannot be substituted/ exchanged or encashed with any Product/Services other than entitled for. All sizes of the gifts are standard and request for specific sizes/colour/design/style shall not be entertained.
  10. Only one eScratch Card Link per customer/mobile no. can be redeemed against the purchase of any product. Please allow us 4-6 weeks’ time to dispatch the Gift from the date of document submission. Force Majeure is applicable.
  11. Any suggestions/complaints related to this Offer, discussed on telephone will not be considered. All suggestions/complaints must be given in writing to
  12. Company reserves the right to contact you via any mechanisms, not limited to call/ sms/ email/ automated call, related to this Offer including receiving of the gift requests, dispatching of the Gift etc.
  13. Any person taking advantage of this Offer does so on complete acceptance of the terms & conditions. Requests that do not comply with the terms & conditions will be disqualified. Illegible/incomplete/invalid/wrongly filled/manipulated request forms will be rejected. Required Documents uploaded by the Channel Partners to redeem the Gift on behalf of the Customers may be rejected.
  14. Disputes, if any, will be settled under the jurisdiction of Delhi Court to the exclusion of all other courts in India.

Gifts covered under this Offer are to Win One Assured Gift:

20 Grams Silver Coin, 1 Gram Gold Coin and 8 Grams Gold Coin